Intershop was losing deals because customer integrations took 4-6 months. Their enterprise clients were frustrated with slow onboarding, the search infrastructure couldn't scale efficiently, and the development team was stuck maintaining instead of innovating. They were bleeding opportunities to more agile competitors.
Intershop Communications was losing enterprise deals because their customer integration process took 4-6 months. In the competitive e-commerce platform space, this kind of delay was simply unacceptable. Their search infrastructure couldn't scale efficiently, and their development team was stuck maintaining instead of innovating.
We architected a multi-tenant search engine API that could serve 80+ channels per customer while maintaining enterprise-grade performance and security. The technical challenge wasn't just building the search capabilities - it was creating a system that could onboard new enterprise customers in weeks instead of months.
The solution involved reverse engineering existing capabilities to expand the platform's potential, building a NextJS dashboard for search management, and establishing CI/CD pipelines with zero-downtime deployments across two continents. Every component was designed for massive scalability from day one.
The transformation was dramatic: customer integration times dropped by 50%, from 4-6 months to under 2 months. Intershop could now compete aggressively on implementation speed while maintaining their technical advantage. The platform scaled to handle exponential growth without requiring proportional increases in support overhead.
Architected multi-tenant search engine API serving 80+ channels per customer
Developed NextJS client dashboard for search engine management
Implemented reverse engineering strategies to expand closed-source capabilities
Established CI/CD and high-availability hosting on Azure Kubernetes
Multi-tenant .NET API handling millions of queries per week
Kubernetes infrastructure across two continents
NextJS dashboard managing dozens of customer configurations
Automated deployment pipelines with zero-downtime updates
50% reduction in customer integration timelines
Enabled process automation and cloud-based management
Scalable architecture supporting exponential growth
Improved customer satisfaction through faster onboarding
Strategic reverse engineering and automated deployment are key to scaling enterprise software. Multi-tenant architecture requires careful planning but enables massive scalability.
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