Intershop's problem was killing them - they had great software but it took 6 months to get new customers live. I literally sat in a sales call where the prospect said 'we love your product but your competitor can do this in 2 months.' Ouch.
Intershop Communications was losing enterprise deals because their customer integration process took 4-6 months. In the competitive e-commerce platform space, this kind of delay was simply unacceptable. Their search infrastructure couldn't scale efficiently, and their development team was stuck maintaining instead of innovating.
We architected a multi-tenant search engine API that could serve 80+ channels per customer while maintaining enterprise-grade performance and security. The technical challenge wasn't just building the search capabilities - it was creating a system that could onboard new enterprise customers in weeks instead of months.
The solution involved reverse engineering existing capabilities to expand the platform's potential, building a NextJS dashboard for search management, and establishing CI/CD pipelines with zero-downtime deployments across two continents. Every component was designed for massive scalability from day one.
The transformation was dramatic: customer integration times dropped by 50%, from 4-6 months to under 2 months. Intershop could now compete aggressively on implementation speed while maintaining their technical advantage. The platform scaled to handle exponential growth without requiring proportional increases in support overhead.
Built a multi-tenant API so one system could handle all customers (80+ channels each)
Made a dashboard in Next.js so customers could manage their own search settings
Had to reverse-engineer some closed parts of their system to make it work (fun challenge)
Set everything up on Kubernetes so it scales automatically and never goes down
Multi-tenant .NET API handling millions of queries per week
Kubernetes infrastructure across two continents
NextJS dashboard managing dozens of customer configurations
Automated deployment pipelines with zero-downtime updates
50% reduction in customer integration timelines
Enabled process automation and cloud-based management
Scalable architecture supporting exponential growth
Improved customer satisfaction through faster onboarding
The real lesson? Stop doing custom work for every customer. We changed their whole approach - instead of 6 months of custom development per client, customers now configure things themselves through a dashboard. Takes days instead of months.
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